Shipping & Returns

How long does shipping take?

USA – 4-5 business days. International – 10-20 business days. Most orders ship the next business day; however, around busy times, please allow 1-2 business days for processing. 

How can I pay?

You can pay securely with your choice of Visa, MasterCard, American Express, or PayPal.

How does the shipping process work?

After placing your order, you will receive an email that confirms your order and the details. We usually ship your order the next business day. We usually ship through USPS and sometimes through Fedex for larger orders. If you don’t receive your package within the estimated shipping times, feel free to contact us at hello@poppyandpout.com.

Do you offer returns/refunds?

If your product arrives damaged, a refund may be issued. For a refund to be issued you will need to contact us at hello@poppyandpout.com within 24 hours of receiving the parcel (please attach photos of the product damage). Our customer care consultant will then review photos and advise you where to return the parcel to by mail – once received a full refund will be issued for your original purchase price. Unfortunately we cannot issue refunds for change of mind or dislike of product.