FAQ

Store in a cool, dry place away from direct sunlight or heat to maintain consistency.

Unopened, our products have a shelf life of up to 3 years. Once opened, we recommend using them within 12 months. Each tube and jar is printed with a batch number and best-by date for reference.

With regular use, one tube typically lasts several weeks to a few months depending on usage habits.

Yes. Because our formulas use natural oils and waxes, they can soften or melt in high temperatures. We recommend storing them in a cool, dry place.

Simply push up from the bottom of the tube to access the remaining product.

Our lip balms are not tinted. If you are looking for color, we recommend exploring our lip tint collection.

Our products use commonly accepted lip care ingredients, but we recommend consulting with your healthcare provider if you have specific concerns.

Our products are made with simple ingredients and are generally suitable for everyday use. We recommend parental discretion for children with sensitivities.

Our formulas are designed to be gentle, but sensitivities vary. We recommend performing a patch test if you have concerns.

Yes. Our products are tested to ensure they maintain safety, consistency, and performance over time.

Our products are made with thoughtfully selected, naturally derived ingredients that align with our standards for safe and effective lip care. Each formula is carefully developed to balance natural sourcing with consistency, stability, and performance for everyday use. Our manufacturing facility is registered with the FDA and complies with MOCRA regulations, supporting our commitment to safety, quality, and transparency

Our Lip Balms are not tinted. If you are looking for a tinted lip balm, please browse our selection of Lip Tints.

Simply push up from the bottom of the tube so you can savor every last drop!

All of our lip balm ingredients are 100% natural and contain only essential oils and/or natural flavor oils. We do not use any artificial flavorings.

Poppy & Pout is Leaping Bunny Certified, which means we are dedicated to being cruelty-free. Our products are never tested on animals!

Our beeswax is ethically sourced from the USA

Yes! Our lip balm and lip tint tubes are made out of cardboard and are recyclable. Our glass jars are recyclable or can be repurposed once emptied. Our labels are printed with non-toxic inks and coated with plant-based wax.

We do not use any plastic in our shipping methods!

Unopened, our products have a shelf life of up to 3 years! Once opened, we recommend using within 12 months.

No our lip balms do not contain SPF.

Our products do not have gluten in them, but we cannot guarantee against cross-contamination. A complete ingredient list is provided on each individual product page.

While our products are 100% natural, we do not recommend you ingest any of our products.

Due to the nature of our products and to maintain cleanliness standards, we are unable to accept returns.

We currently have a processing time of 3-5 business days. Shipping times will vary depending on location and time of year and do not include our processing times.

During holiday seasons and promotions, processing times may increase up to 7-10 business days.

Our free shipping promotion is available for all orders over $35 after discounts, before tax, and that are within the continental US.