Returns are accepted within 14 days of purchase. Items must be in a resalable condition (unused, unopened, and undamaged). Refunds are not normally provided where you have simply changed your mind or made a wrong selection.

Due to the nature of our products, we are unable to offer a refund on opened or used products. We also do not offer exchanges online.

We are not able to process exchanges online at this time. If you have a problem with your order or a product, please send your order number/receipt and a photo to help@poppyandpout.com and we will assist you as best as we can!